Welcome to Velnqia™.

These Terms of Service govern your access to and use of our website, online store, products, digital features, customer services, and any related services provided through our store.

The terms “Velnqia™,” “we,” “us,” and “our” refer to the business operating this store, Shanghai Qidaizhu Network Technology Co., Ltd.

Our online store is supported by Shopify, which provides the ecommerce infrastructure used to make our products and services available online.

By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service and any policies referenced within them.

Please read these Terms carefully before using our website.

If you do not agree with these Terms or our applicable policies, you should not continue using our services.

1. Eligibility and Use of Our Store

By accessing or using Velnqia™, you confirm that you have reached the legal age required to enter into contracts in your place of residence.

If you allow a minor to use a device, account, or payment method under your supervision, you are responsible for that use to the extent permitted by applicable law.

When using our store, you may be asked to provide information including:

• Name
• Email address
• Billing information
• Shipping address
• Telephone number
• Payment information
• Other details necessary to process an order

You agree that information supplied to us will be accurate, current, and complete.

You are responsible for maintaining the confidentiality of any account credentials associated with our store.

You may not transfer, sell, sublicense, or otherwise provide your customer account to another person without our authorization.

2. Products and Product Information

We aim to present Velnqia™ products as clearly and accurately as reasonably possible.

Product photographs, colors, textures, proportions, finishes, and other visual details may appear differently depending on:

• Screen type
• Display settings
• Lighting
• Photography conditions
• Manufacturing variations

Minor differences between digital images and the physical product do not necessarily indicate a defect.

We may update product descriptions, specifications, availability, pricing, packaging, or other product information from time to time.

We may also discontinue products or limit quantities available for purchase.

Certain products may only be available in selected locations or for limited periods.

3. Orders and Order Acceptance

Submitting an order through Velnqia™ represents your request to purchase the products selected.

Receiving an order confirmation does not necessarily mean that your order has been finally accepted or fulfilled.

An order may be subject to:

• Payment authorization
• Inventory availability
• Fraud-prevention review
• Shipping restrictions
• Verification of order information

We reserve the right to reject, limit, modify, or cancel an order where reasonably necessary.

If an order is cancelled or cannot be fulfilled after payment has been processed, an appropriate refund will be arranged.

Please review your order carefully before submitting it.

Once fulfillment or shipment has begun, we may not be able to change or cancel the order.

Eligible returns are handled according to our Return & Refund Policy, including our 180-Day Return Guarantee.

4. Personal-Use Purchases

Unless otherwise agreed in writing, products purchased from Velnqia™ are intended for personal or household use.

You may not use our store primarily to:

• Purchase products for unauthorized commercial resale
• Misrepresent yourself as an authorized Velnqia™ distributor
• Export products in violation of applicable laws
• Engage in fraudulent purchasing activity

We may restrict or cancel orders that reasonably appear to violate these conditions.

5. Pricing

Product prices displayed on our website may change from time to time.

The price applicable to your purchase will generally be the price displayed when you complete your order.

Promotions, discount codes, limited-time offers, and special campaigns may have additional terms.

Unless otherwise clearly stated, displayed product prices may not include:

• Shipping charges
• Customs duties
• Import taxes
• Local taxes
• Payment-provider charges

Any additional amounts applicable to your order will be shown where required or determined according to applicable law and the rules of the relevant authorities.

6. Billing and Payment Information

You agree to provide accurate and complete billing and payment information when making a purchase.

By submitting a payment method, you confirm that you are authorized to use it.

Payment methods available at checkout may include eligible:

• Credit cards
• Debit cards
• PayPal
• Other supported payment services

Availability may vary by country or region.

Payments are processed through authorized third-party payment providers.

Velnqia™ does not directly store complete card credentials such as full card numbers and security codes.

Please refer to our Payment Options page for additional information.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery periods are provided for convenience and are not guaranteed delivery dates.

Delivery may be affected by circumstances including:

• Carrier delays
• Customs procedures
• Weather
• Public holidays
• Transportation disruptions
• Remote delivery locations
• Incorrect shipping information

Once a parcel enters a carrier's delivery network, certain parts of the delivery process may be outside our direct control.

Please review our Shipping Policy for processing times, estimated delivery windows, tracking information, international shipping rules, and lost or damaged package procedures.

8. Returns and Refunds

Eligible purchases are covered by the applicable Velnqia™ Return & Refund Policy.

Velnqia™ currently provides an:

180-Day Return Guarantee

Return eligibility, return instructions, product-condition requirements, refund timing, exclusions, and other related conditions are explained in our Return & Refund Policy.

Customers must contact us before sending a return.

Do not send products to our registered company address unless our customer service team specifically instructs you to do so.

9. Intellectual Property

Unless otherwise stated, the content made available through Velnqia™ is owned by, licensed to, or lawfully used by Velnqia™ or its relevant licensors.

This may include:

• Brand names
• Logos
• Product names
• Product photography
• Graphics
• Videos
• Website layouts
• Written copy
• Illustrations
• Designs
• Promotional materials
• Other original content

These materials may be protected by copyright, trademark, design, and other intellectual property laws.

You may access our content for ordinary personal and non-commercial use.

Without our prior authorization, you may not reproduce, republish, distribute, sell, modify, exploit, or commercially use our protected content.

10. Velnqia™ Brand

The Velnqia™ name, brand presentation, visual identity, product branding, logos, and related materials may not be used in a way that falsely suggests:

• Sponsorship
• Partnership
• Authorization
• Distribution rights
• Endorsement
• Affiliation

Written approval is required before using Velnqia™ branding for commercial purposes.

11. Third-Party Tools and Services

Our website may provide access to technologies, payment systems, applications, integrations, or other services operated by third parties.

We may not control every aspect of these third-party services.

Third-party services may be subject to their own terms, privacy policies, and operating rules.

Your decision to use a third-party service is also subject to the terms imposed by that provider.

Where legally permitted, Velnqia™ is not responsible for issues arising solely from third-party systems outside our reasonable control.

12. External Websites

Our website may contain links to websites or services operated by other companies.

A link does not necessarily mean that Velnqia™ endorses every product, statement, policy, or practice appearing on that third-party website.

Before making a purchase or providing personal information to an external website, you should review its applicable policies.

Questions concerning a third party's products or services should generally be directed to that third party.

13. Shopify

Velnqia™ uses Shopify technology to operate portions of our ecommerce store.

Shopify provides ecommerce infrastructure and related technical services.

However, purchases of Velnqia™ products are transactions between the customer and the business operating Velnqia™, not purchases from Shopify itself.

Shopify may process certain information as necessary to provide its ecommerce services.

Additional information may be available in our Privacy Policy and Shopify's applicable privacy documentation.

14. Privacy

Your use of Velnqia™ is also subject to our Privacy Policy.

Depending on how you interact with our store, information may be processed by service providers involved in:

• Ecommerce hosting
• Payments
• Fulfillment
• Analytics
• Customer support
• Fraud prevention
• Marketing
• Shipping

Please review our Privacy Policy for more information about how personal data may be collected, processed, transferred, and protected.

15. Reviews, Suggestions, and Other Submissions

If you voluntarily submit:

• Reviews
• Comments
• Photographs
• Suggestions
• Product feedback
• Ideas
• Other content

you confirm that you have the necessary rights to provide that content.

Where permitted by law, you grant us the right to use submitted content for purposes reasonably connected with our business, including improving, displaying, marketing, or promoting our products and services.

You must not submit content that:

• Infringes another person's rights
• Is intentionally false or misleading
• Contains unlawful material
• Contains malicious software
• Impersonates another individual
• Violates applicable law

We may remove content that violates these Terms.

16. Errors and Corrections

From time to time, our website may contain errors, outdated information, or omissions.

These may relate to matters such as:

• Product descriptions
• Product availability
• Pricing
• Discounts
• Shipping information
• Product specifications
• Promotional offers

Where legally permitted, we may correct inaccurate information, update website content, or address affected orders.

If a material error affects an order that has already been placed, we may contact you regarding the available options.

17. Acceptable Use

You may use our website only for lawful purposes.

You may not use Velnqia™ to:

• Violate applicable law
• Commit fraud
• Transmit malware or malicious code
• Attempt unauthorized access to our systems
• Scrape or harvest personal information unlawfully
• Spam or distribute unauthorized promotional messages
• Infringe intellectual property rights
• Impersonate another person or organization
• Interfere with the security or operation of our store
• Harass, threaten, or abuse other people
• Submit intentionally misleading information

We may restrict access to our services where we reasonably believe misuse has occurred.

18. Suspension and Termination

We may suspend or terminate access to certain services where reasonably necessary, including where:

• These Terms are materially violated
• Fraud is suspected
• Security is threatened
• Illegal activity is suspected
• Payment obligations remain unresolved
• Continued access may cause harm to our business or other users

Termination does not remove obligations that arose before termination.

Sections that logically need to continue after termination will remain effective.

19. Service Availability

We aim to keep our website accessible and functional.

However, we cannot guarantee that our online store will always operate without:

• Interruptions
• Maintenance
• Technical errors
• Network problems
• Third-party service outages

We may temporarily restrict or modify parts of the website where reasonably necessary for maintenance, security, upgrades, or operational reasons.

20. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms is intended to exclude consumer warranties, protections, or rights that cannot legally be excluded.

Where legally permitted, we do not guarantee that:

• Website access will always be uninterrupted
• Every technical feature will always operate perfectly
• All information will always be error-free
• Products will meet every subjective expectation of every customer

Product-specific rights remain subject to applicable law and our published store policies.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Velnqia™, its business operator, employees, service providers, contractors, licensors, and business partners will not be responsible for indirect, incidental, consequential, or special losses arising solely from use of our website or services.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

Mandatory consumer protections remain unaffected.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims caused by your unlawful use of our services or your material violation of these Terms.

This provision does not impose obligations that cannot lawfully be imposed on consumers in your jurisdiction.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent legally permitted or separated from the remaining Terms.

The remaining provisions will continue to apply.

24. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.

A waiver will only apply where clearly provided or required by law.

25. Entire Agreement

These Terms, together with the policies referenced on our website, form the agreement governing your use of our services.

Relevant policies may include:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Payment Options
• Other policies displayed on our website

If specific promotional terms conflict with these general Terms, the more specific promotional terms may apply to that particular promotion.

26. Assignment

You may not transfer your rights or obligations under these Terms where doing so would violate these Terms or applicable law.

We may transfer certain business rights or obligations where permitted by law, including in connection with a corporate restructuring, business transfer, or service-provider arrangement.

27. Governing Law

These Terms will be interpreted in accordance with the laws that are legally applicable to the relationship between Velnqia™ and the customer.

Nothing in this section is intended to remove mandatory consumer protections or jurisdictional rights that customers may have under the laws of their country or region.

28. Changes to These Terms

We may update these Terms periodically to reflect:

• Changes to our services
• Operational changes
• New website functionality
• Changes in legal requirements
• Updates to our policies

The latest version will be published on this page.

Where required by applicable law, material changes will be communicated appropriately.

Continued use of our services after an updated version becomes effective may constitute acceptance of the updated Terms to the extent permitted by law.

29. Contacting Us

If you have questions about these Terms of Service, an existing order, your account, or another Velnqia™ policy, please contact our customer service team.

Email: service@velnqia.com
Phone: +86 13122226995

For questions concerning an existing order, please include your order number whenever possible.