Contact Us
Discover the institutional craftsmanship and legal foundation behind the Velnqia™ art collection.
We’re Here When You Need Us
Have a question about a product, your order, shipping, or anything else related to Velnqia™?
Our customer service team is here to assist you.
Whether you are shopping for the first time, checking the progress of an existing order, or simply want more information about one of our products, you are always welcome to get in touch.
We aim to provide clear, helpful, and timely support during our regular business hours.
Contact Information
+86 13122226995
For general questions, order assistance, and customer service inquiries.Shanghai Qidaizhu Network Technology Co., Ltd.
No. 24 Yangxin East Road, Pudong New Area, Shanghai, China
Customer Service Hours
Daily
8:00 AM – 11:00 PM
Our customer service team reviews and responds to inquiries during these hours.
Messages received outside business hours will be handled as soon as possible during the next available service period.
Already Placed an Order?
If your question is related to an existing purchase, please include your order number when contacting us.
Providing your order number helps us locate your purchase more quickly and allows our team to assist you more efficiently.
- The name used when placing the order
- The email address associated with the purchase
- A brief description of your question or issue
- Photos, when relevant to a product or delivery concern
Product Questions & After-Sales Support
Need more information before ordering? Feel free to contact us regarding product specifications, materials, dimensions, product care, availability, and shipping.
- Product specifications and materials details
- Dimensions or size information
- Product care instructions
- Availability and shipping questions
We also provide assistance after your order has arrived. If you experience an issue with your order or need help understanding our return or refund process, please contact our customer service team at service@velnqia.com with a clear description of the situation.
Stay Connected With Velnqia™
At Velnqia™, customer service is part of the experience.
From your first product question to support after delivery, we want every interaction with our brand to feel straightforward, responsive, and reliable.
Thank you for choosing Velnqia™. We look forward to hearing from you.