Who operates Velnqia™?

Velnqia™ is operated by Shanghai Qidaizhu Network Technology Co., Ltd. Our company manages the Velnqia™ online store, customer service, product selection, order coordination, and related ecommerce operations.

What does Velnqia™ offer?

Velnqia™ focuses on distinctive tableware and dining accessories designed to bring more character to everyday spaces, including:

• Artistic cutlery & decorative serving pieces
• Tabletop accessories & European-inspired dining accents
• Sculptural kitchen objects & statement table décor

What is the Velnqia™ design style?

Inspired by classical European detail, old-world ornamentation, sculptural forms, and refined dining traditions. We balance decorative character with everyday usability, creating pieces that feel personal and expressive.

Will my product look exactly like the photos?

We make reasonable efforts to present products accurately. However, minor visual differences may occur due to lighting, screen settings, material texture, surface finishing, and hand-applied decorative details.

Are small differences in finish or texture considered defects?

Not necessarily. Minor differences in tone, texture, pattern placement, or decorative finish naturally occur in handcrafted or detailed manufacturing processes and are inherent to the material.

Is Velnqia™ only for special occasions?

No. Our products are intended for both everyday dining and special occasions—from daily breakfasts and family dinners to holiday gatherings and decorative tabletop styling.

How do I know my order was received?

You will receive an order confirmation email upon successful checkout. Please verify your items, quantities, and shipping address. If you notice any errors, contact us promptly at service@velnqia.com.

What payment methods does Velnqia™ accept?

Supported methods during checkout include major credit/debit cards, PayPal, and other online payment services processed securely through third-party providers. We do not store complete card details on our servers.

What currency is used?

Orders are processed in United States Dollars (USD) unless specified otherwise during checkout. Your bank or payment provider may handle currency conversion according to their rates.

How long does order processing take?

Orders are prepared within 2–4 business days (up to 5 business days during peak promotional periods) following payment confirmation. Processing includes verification, quality checks, and packaging.

How long does delivery to the United States take?

Estimated delivery after dispatch is generally 10–15 business days for supported U.S. destinations, subject to carrier operations, customs, and weather conditions.

How much does shipping cost?

Our standard shipping fee is $5.99 per order, displayed clearly at checkout before completion.

Where will my order be shipped from?

We work with multiple fulfillment and supply partners. Shipment origin depends on inventory location and efficiency, and may differ from our registered corporate address.

Can one order arrive in several packages?

Yes. Items stocked at different fulfillment centers may ship separately with different tracking numbers and arrival dates, without additional shipping charges.

Will I receive tracking information?

Yes. Tracking details are emailed upon dispatch. Please allow 1–3 business days for initial tracking events to update in carrier systems.

What should I do if my tracking has stopped updating?

Gaps in international tracking scans are normal. If stalled for an extended period, contact service@velnqia.com with your order and tracking number.

What if tracking says “Delivered” but I cannot find the package?

Check mailboxes, entrances, reception desks, and neighbors. Carriers sometimes scan early. If still missing, email service@velnqia.com for assistance.

Can I change my shipping address after ordering?

Contact us within approximately 12 hours of placing your order. We will try our best before fulfillment begins, though modifications cannot be made once packed or shipped.

Can I cancel my order?

Yes, if fulfillment has not progressed too far. Email service@velnqia.com immediately. If already shipped, you may request an eligible return under our 180-Day Return Guarantee.

What is Velnqia™'s return period?

Eligible purchases are covered by our 180-Day Return Guarantee from the date your order is delivered.

How do I request a return?

Contact service@velnqia.com with your order number, name, items, reason, and supporting photos/videos before sending anything back.

Where should I send my return?

Do not automatically send returns to our registered company address. Return processing facilities differ. Support will provide the authorized return destination.

Who pays for return shipping?

For change-of-mind returns, customers cover shipping. If due to a Velnqia™ error (wrong, defective, or transit-damaged item), we will provide an appropriate solution.

What if my product arrives damaged, defective, or incorrect?

Email us with photos, order number, and issue description. We will arrange a replacement, refund, or component reshipment based on the situation.

How long does a refund take?

Once inspected and approved, refunds are issued to the original payment method. Banks may take up to 10 business days (15 max) to credit funds.

Can my refund be sent to another card or account?

Normally no, for payment security. Refunds go back to the original payment method. Contact your bank and our support if that card is closed.

How should I care for my Velnqia™ products?

Review specific care instructions on product pages or packaging. Gentle cleaning preserves surface finishes, metallic details, textures, and shapes.

Are all Velnqia™ products dishwasher safe?

Not necessarily. Dishwasher suitability depends on material, finish, and decorative coatings. Check product descriptions or contact us before machine washing.