Shipping Policy
At Velnqia™, we believe the experience of receiving your order should feel just as considered as the products themselves.
From carefully selected tableware to decorative dining pieces, every order is prepared with attention before beginning its journey to you.
Order Processing & Shipping Fee
Standard processing takes approximately 2–4 business days for verification, quality checking, and packaging.
During peak holiday or promotional periods, processing may take up to approximately 5 business days.
Velnqia™ offers a standard flat shipping rate of:
$5.99 per order
The applicable shipping fee and any promotional free shipping will be displayed clearly during checkout.
Estimated Delivery Times
Once your order has been processed and shipped, estimated transit times vary by destination:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada | 11–16 Business Days |
| United Kingdom | 11–16 Business Days |
| Australia | 11–16 Business Days |
| Other International Destinations | 15–20 Business Days |
Tracking, Parcels & Customs
Shipping confirmations include tracking numbers when available. Tracking info may require 1–3 business days to become active after label creation.
Items from the same order may fulfill from different facilities, arriving in more than one package on different dates at no extra charge.
- International shipments may be subject to customs duties, VAT, or import fees imposed by the destination country.
- Unless stated during checkout, these charges are the recipient's responsibility.
- Customs inspections may occasionally cause additional transit delays beyond standard estimates.
Order Changes, Damages & Assistance
Need to modify your order or report an issue? Contact our team within 12 hours of placing your order for changes or cancellations.
Inspect your order upon delivery. Report damaged items with photos within 72 hours. For verified lost transit parcels, we provide prompt replacement resolutions.
Contact our customer service team with your order number for assistance:
Email: service@velnqia.com
Phone: +86 13122226995
Company Information
Institutional background and legal operational details for Velnqia™.